First Shopping Centre receives Secured Environments Award

Marlowes Shopping Centre set the standard as the first shopping centre to be awarded with the Secured Environments accreditation. They underwent a thorough audit of their security processes and procedures which included independent consultation with management, security staff and general staff as part of the assessment procedure for the award. A key challenge for shopping centres is to maintain good customer service and create an enjoyable shopping environment – something which cannot be achieved without understanding the potential security risks and acting to mitigate them.

Marlowes, supported by its managing agent JLL, has demonstrated its dedication to meeting this challenge within their site in Hemel Hempstead – a 360,000 sq ft, 68 unit, enclosed shopping mall. In particular the shopping centre evidenced an excellent commitment to security.

Vince Williams, Centre Director, commented:

‘The Secured Environments award attained by the Marlowes Shopping Centre is a testament to our commitment towards the safety of all our staff, contractors and shoppers who visit us on a daily basis. A secure and safe environment benefits our retailers and landlord in terms of safety to persons and property as well as assisting us with the defensibility against claims. The process of gaining the award included the re-evaluation of all our risks and procedures and the way in which we implemented and communicated that to our staff and visitors was a fantastic exercise for all concerned.’

For more information about the Secured Environment police certification scheme, visit or call 01892 538690

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