Retail security officers can make a major contribution to an efficient, profitable and safe retail environment however their deployment does not guarantee a crime free store. This summary report outlines key issues that impact upon the effectiveness of uniformed retail security officers. The findings are based on a study sponsored by retail clients and their suppliers. The study involved interviews, group discussions and questionnaires with store managers, retail security officers and senior and middle managers from retail and security companies.

Download the Security Officers Research Report.